Custom House Hotel - London, United Kingdom 

Good value
Posted: Mon, Nov 23 2009
I booked this hotel to attend an exhibition at ExCel and did not regret. The Custom House Hotel is situated in the London Docklands, close to the railway station. The room was small, but clean and basicly furnished, non-smoking rooms were available.

Louise McLaren
Posted: Sun, Jan 04 2009
The hotel isn't situated in the prettiest part of London Docklands but the view from the room was pleasant. The DLR was right outside the hotel which was great. The hotel was great value for money and very clean. I would definately stay there again if I was looking for a break in the city as it was convenient. I was happy with the hotel parking as well. I would definately recommend this hotel to friends.

MG
Posted: Fri, Sep 05 2008
The bathroom was a prefabricated plastic unit within the room. The hotel did not have the feel of a 4 star hotel it purports to be. The executive wing within the hotel does not compensate for this overall ambience.

AG
Posted: Sun, Aug 17 2008
The surrounding areas of the hotel are not too pleasant but its a prime location for the Excel Centre. Staff on check-in were beyond useless, first they couldn't find our booking, then tried to charge us twice as much and we were then made to walk back to the car at midnight to bring the booking details to prove we weren't lieing when we were told earlier in the day that they would not be needed. The rooms were clean but a bit small and the bathroom was tiny. We stayed in a superior double but wouldn't recommend it to anyone

Book a Superior Room
Posted: Sat, Jul 19 2008
I only booked this hotel because it was cheap and near the DLR. I was slightly concerned having read the other reviews but had got a good deal on a Superior room on an internet late deal (?89). We only stayed for one night but it wasn't nearly as bad as most of the reviews would lead you to believe. The superior room- wasn't exactly plush but it was clean and comfortable. The bathrooms are modular and rather tiny but servicable. The bedroom whilst not massive was large enough for a short stay. Given the other reviews I would suggest anyone staying here uses the option to take a superior room. Breakfast was lovely. We paid for continental and there was plenty of choice available.