Good and bad experiencePosted: Sat, Apr 26 2008Arrived to find we didn’t have the double room we booked, they could now only supply a twin room, then when we went to the room we found it was a smoking room. Went back to complain at reception who were very understanding, they booked us into the Marble Arch Hotel 2 mins away (same group Thistle hotels) and up graded us to a great room.
Second day had to move back to the Selfridge, which was a shame because the Marble Arch was so good.
Checking in good room ok but needs updating. Breakfast was very poor, service not very good and had to wait sometime for the food to arrive at the self-service bar.
Would not recommend the Thistle Selfridge but would recommend the Thistle Marble Arch