Edward House - London, United Kingdom 

Don't do it . . .
Posted: Thu, Jul 03 2008
The website says this hotel will "exceed your expectations" . . . well, I thought it might be bad, so it succeeded. It was exceedingly dirty, smelly and cramped, with poorer facilities than I expected. The numbers of cockroach traps in my room certainly exceeded my expectations, as did the shoddy decor and carpets, uneven floors, temperamental door locks and the very unappealing breakfast room. This place is about 20 years overdue a refurb and charging ?80 a night is daylight robbery. My advice is don't do it - go anywhere else.

Just awful
Posted: Sun, Jun 22 2008
Based on the information provided and pictures displayed on the Edward House Hotel website, we booked two nights 13/14th June 2008 for our holiday weekend in London for Trooping of the Colour. The website boasts, and I quote....21 bright and spacious modern bedrooms with power showers, direct dial telephone complimentary tea and coffee making facilities, hairdryer, central heating, interactive colour televisions with Satellite Channels, radio channels...unquote. After hauling our luggage up numerous flights of wonkey stairs to the top floor, we were dismayed, disappointed and upset to find the room allocated to us to be anything other than a bright and spacious modern bedroom. In fact it was quite the opposite, in that it was dark and dingy and sparsely fitted with furniture and for the life of us, we couldn't see the complimentary tea and coffee or any of the other advertised features. If the advertised garb on a hotel website boasts 21 modern spacious bedrooms with etc etc, then we would expect that every room would be similar in appearance and be similarly equipped, whether it has ensuite facilities, or shared. Our modern spacious bedroom, that wasn't spacious OR modern didnt have a toilet and the only toilet available for our use was down four flights down to the second floor. On viewing the room and finding it unacceptable to our requirements, we decided that we would move on and find another hotel to stay. We therefore requested that we be refunded the two nights accomdation that we had paid when signing. Our attention was drawn to the hotel cancellation policy (which by the way has failed to download each time we have tried to access it on the internet) and the fact that we would forfeit one nights' accommdation. They offered to upgrade us to another room at no further charge, but on inspection we found the second room to be no better than the first room allocated, although it did have a shower shoved in over the toilet. We then decided to forfeit one nights accommodation in favour of moving on to something more acceptable and asked for our second night to be refunded back into our bank account. We were told by the person in charge, that it couldn't be done till the following morning, however, we have checked our bank account, and it still hasn't been refunded. The hotel porter told us that because we had booked a basic room, we couldn't expect the same facilities as in other rooms. However, I remind you again that advertising garb on the website boasts 21 bright and spacious modern bedrooms with .....etc etc Fraudulent advertising doesn't make for good business. Will we see our refund? Signed....we two kiwis!

Hält überhaupt nicht, was es verspricht!!!
Posted: Fri, Nov 09 2007
Wir haben dieses Hotel über dessen Website gebucht. Dort hört sich alles wunderbar an, es entspricht leider absolut nicht der Wahrheit. Wir sind eigentlich nicht sehr zimperlich, wenn es um Hotelzimmer geht. Leider mussten wir (trotz gebuchtem Zimmer INKL. WC/Bad) die Dusche und das Klo mit drei weiteren Zimmern teilen. Der Raum war kalt, da die Fenster nicht wirklich dicht waren. Die Züge sind die ganze Nacht hindurch recht gut zu hören, was uns jedoch nicht sonderlich gestört hat. Wir haben unser Frühstück nur einmal im Hotel eingenommen, da die Auswahl mickrig, und der Frühstücksraum eng und ungemütlich war. Auch die anderen Hotelgäste schienen vom Hotel nicht begeistert zu sein! Das Hotelpersonal war jedoch recht freundlich und die Lage des Hotels ist ebenfalls nicht zu verachten. Wir würden dieses Hotel jedoch nicht weiterempfehlen! Es gibt in dieser Strasse viele andere Hotels, welche vielleicht etwas teurer sind, aber es lohnt sich allemal!!!