Best Western Victoria Palace  - London, United Kingdom 

We were so grateful to be able to move to this hotel from another one in the same area that was totally unacceptable. My husband approached them in the morning after spending an awful night in a dirty hotel room that was on Eccleston Square. We were a family of 10 and they provided us accomodations in a lovely apartment that they had available two doors down. It was new, with a very nice modern kitchen, very clean upgraded bathrooms, one with a tub, very clean and good quality linens, and a living room with a flat screen TV and three leather sofas. Eight of us stayed in this apartment, and another two stayed in a very cute basement apartment that was also tastefully decorated, and had a kitchen. The kitchens were stocked with everything you needed, and they provided tea and coffee, and milk for you coffee. This was an ideal situation for a family group, as it gave you a place to gather together at the end of a long day of touring. We also were able to walk over to Sainsbury's and bring take out to eat in the kitchen in the evenings. The larger apartment was 200 pounds a night, which was less than we were paying for the totally unacceptable hotel we moved from. The staff at the front desk helped you with everything, just like you were staying in the Hotel proper. They delivered our bags to our rooms, and we also had telephone service with the front desk, and between our rooms. The location was great, and we able to book our tickets to everywhere we wanted to go right at the front desk. The staff was very professional, helpful, and courteous. Highly recommended. We were so grateful that they saved our trip!

We stayed three nights and were very pleased. It was convenient to Victoria station, and the train from Gatwick...approx. 10 minute walk. The rooms were ready when we arrived at 8 a.m. and they were small, but clean and well laid out. I requested a quiet room and was given one in the back of the hotel. The front desk staff was extremely friendly and helpful and they gave us excellent recommendations on where to eat, helped us with ticket purchases, etc. I would stay here again..good location, clean and good value in a very expensive city.