Rathbone - London, United Kingdom 

"Welcoming traditional hotel"
Posted: Mon, Nov 23 2009
Stayed here for 2 nights in November 2005. Found it to be a nice old-style hotel with a warm welcome from the staff. When we arrived at the room, we found it to be cosy but too small. When requested to move, the staff at reception were extremely helpful and had us moved to a larger room. We were pleased with the new room. Breakfast was quite nice. The perfect start to a day of sightseeing. Compliments to the chef! The location was great, within easy reach of everything. I would definitely return to this gem of a hotel.

Barbara Erskine
Posted: Sun, Nov 23 2008
The hotel's website does not do it justice. The place was modern and clean and comfortable, with WIFI access throughout the hotel. We were a couple, we loved the bath/shower. Staff of hotel very accommodating, and they were careful to meet our request for no feather pillows. Very pricey in-room breakfast--better at buffet or out in neighborhood.

Well recommended.
Posted: Wed, Jul 16 2008
Can recommend this hotel as i've just returned from a short break. The staff were excellent, the location was good only approx 10 minutes walk to the west end. Plenty of restaraunts in the vicinity, the hotel gave us a 10% off card for certain restaraunts which we used for an Italians just 20 seconds walk from the hotel entrance called Da Paulos (Excellent meal). The room although smallish was nice with bottled water as well as Tea & coffee in the room, it was en-suite and had a safe in the room for your valuables.

THE WORST STAY OF MY LIFE!
Posted: Wed, Jun 04 2008
It was aweful! The staff is not friendly and every request is met with a snarl. They moved us three times during our week stay. They made up excuses for this, which we know are untrue...like the bathroom needed fixed. The problem was they lost our reservation and thus had to move us around. Never again. We checked out early and when to another hotel. They refussed to refund any money and when there were incorrect phone charges on our bill they front desk person said that they had done enough already by not charging us a fee for leaving. WHAT?! They kept our money for the nights stay. To all fellow americans and european counterparts.....STAY AWAY FROM HERE!