Henry VIII - London, United Kingdom 

STAY: 2 nights PROS: LOCATION, PRICE, GREAT BREAKFAST FOR PRICE, NICE POOL CONS: UNHELPFUL RECEPTION...WAKE UP CALL NOT GIVEN...HAIRS ON BED..OVERALL GRUBBY FEELING..V.SMALL, HOT ROOMS We had read the reviews of the hotel before we left but we decided to keep an open mind; we thought it couldn't be that bad, the main thing you need is a good location. We arrived, our bags were put in the luggage room, we came back at 2 and checked in all was going smoothly. Then we went up to our room, the paint on the walls was grubby, the carpet was stained and there was a post it on the air conditioner telling us it would be working soon. All that we could deal with! We then sat down on the bed (as the room are so small not much place to stand or sit with cases) only to find pubic HAIRS on the outside of the duvet cover. We then lifted the cover to examine and there were more underneath. We then contacted reception, the manager was on his day off, and there appears to be NO ASSISTANT MANAGER. When the recptionist told us she would sned the cleaning staff to change the sheets, we asked could she come up and see it herself first, she AGGREED TO COME UP BUT SENT CLEANING STAFF INSTEAD ANYWAY. She never came up to see the condition of the bed we were given. We booked a wake up call at reception for 9:30 next day and it never came! Although the next day showed the phones did work. Check out was at 11:00, we slept on 5 minutes. 11:05 they called. When packing in a rush, we got 3 calling before 11:20. They then wanted to charge us 10 pounds for the extra time, which I would of gladly paid had the service been as efficient up to then. Henry has the abitity to be a nice hotel if they gave it a dab of paint and gave their staff some training.

I went on a business trip to London and used this hotel. Room was a little small but then what can you expect for central London. Good furnishings and nice firm double bed. Staff were friendly and breakfast was fine. Would recommend this hotel to other travellers. Good 4* hotel for a decent price.