Club Quarters Trafalgar Square - London, United Kingdom 

No worries.
Posted: Tue, Jul 22 2008
Stayed for two nights (11 and 12 July) while my girlfriend and I went to London for a gig at Somerset House. The reviews I read of this hotel made me a little wary (re: harsh staff and problems with lifts and key cards and stuff), but the location sounded like just the ticket. I booked through londontown.com which was a good experience. I emailed the hotel in advance of our stay to confirm that they had received the booking and they replied promptly. Firstly, I checked in using their automated system that just swipes your credit card and issues you with your room card(s) - I took two in case we had the (previously highlighted) lift problems. The room was immaculate - totally clean and fresh..... no bath but a good sized, powerful, walk-in shower..... good tv with free internet, usual coffee and tea stuff....... Bonuses = free purified water and bottles (on every floor by the lifts).... Free ice and ice buckets (by the water machines)..... umbrella for customer use in every room - five quid charge if you nick it!! Settled in and fancied an extra pillow..... asked one of the many, friendly, staff who were servicing our floor and they brought me one within the hour. No view from the small window in the room. Checked out via the very simple automated service - just swipe your room key and then post them back through the slot. Location - superb. Everything within easy reach. This hotel makes a really superb base for exploring the sights and sounds of London. Suggestions = breakfast at Garfunkels (nearby) or try the "breakfast club" in Soho for a great vegetarian cooked breakfast. Drink some good beer (a real rarity in London!!!) at Chandos - only a couple of minutes walk from the hotel or drink Guinness at the Toucan in Soho!! I recommend this hotel to anyone - I didn't risk being disappointed by having to deal with surly staff by completely cutting them out of the equation. I've paid a lot more for a lot less!!

Great Hotel, real high class experience for great value prices!!
Posted: Sun, Jul 20 2008
Booked this hotel for the location and reputed business-class experience offered at reasonable prices for London. Location Fanstastic location at no.8 northumberland Avenue just off of Trafalgar Square(nearest tube station is Charing Cross). Rooms & Facilities Fantastic finish and size with excellent services(free internet with wireless keyboard, flat screen TV, range of gadget connections, network cable, mp3 etc). Bed was very comfy and the bathroom was excellently finished with a real high-end feel to it. There was a complimentary chilled water dispenser in the corridor with a fresh plastic bottle per customer (meant we could take water with us every day we were out in London) and complimentary ice-bucket and ice-dispenser also available. Staff Never had much dealing with them apart from when we checked in/out but they were very efficient(we arrived 30mins earlier than the 3pm check-in and there was no hassle in allocating us a room). Maybe them being pitched at the business market means that the perform a functional type person service rather than a more touristy approach to clients? Breakfast One tip that I read before going was that as told by the hotel, their continental breakfast was ?9.95pp, but we were already armed with the knowledge that if you don't mind eating in a chain pub that there was a Wetherspoons less than 2mins walk away from the hotel. Recommend If you don't need a person service and want an excellent hotel to stay in with an amazing location then I'd strongly recommend a visit to them, and I will definitely return to stay with them next time we are in London

MM
Posted: Thu, Jul 17 2008
Good location and services. Only problems were the card reader in the lifts never worked (a bit of a nightmare to get them to read your card so that you could choose your floor) and the noise at night, maybe there were some roadworks I am not sure what it was. The Plasma TV were leaning to one side and the channel line up was very limited (no international channels).