MBPosted: Mon, Apr 13 2009Value:
1.3The worst hotel stay ever! No sleep at all. I visit London regularly and most of the time, the hotels are overpriced and far from being up to scratch. But hey, this is London! Hotel 82 wasn’t an exception however; some sleep would have been appreciated. The charge was asked on arrival perhaps as an indication of the type of clientele frequenting the establishment. The space in the lift was only enough for 2 pieces of luggage and one person, me and my son had to climb the stairs. Worse of all was the fact that we weren't informed that the windows were being fixed and weren't double-glazed. Notice that we were given the room, and charged £90 per night despite the fact that room was undergoing maintenance. Too much for transparency! We spent two cold horrid sleepless nights were the 24 hour traffic on Gloucester Place seemed to be passing right by our bed. When complaining, I was blackmailed on the spot by the receptionist. I was told that I have not informed them, upon booking, that we have a child whereby, normally, a charge of £15 would be incurred for an extra bed! This is, despite the fact that we booked a double bedroom and our 5 years old would happily sleep with us. I was shocked when this happened as if the £15 were waved in my face to stop me from complaining. Eventually, I was told that should I have complained earlier regarding the state of the windows and, currently, there is nothing they could do about it. With instant coffee and re-heated croissants, the breakfast was at best mediocre. It was quite an unpleasant experience for an, allegedly, four star hotel and it did, quite considerably, upset our stay in London.