Vila Gale Estoril - Estoril, Portugal 

My stay was rather disappointing. I ended up in 4 different rooms: I was first given a room and went up to check in, only to find that the room was already occupied, with clothes and other personal items lying around. After some discussion with Reception (they did not believe me that the room was occupied), they checked it out and, after about 1/2 hour, assigned me to another room. Later in the evening I discovered that there were two COCKROACHES crawling around on the drapes. I went down to ask for another room and the asst. mgr told me that there was nothing she could do, as the hotel was full. After some heated discussion, they relented and assigned me another room, which ended up being directly over the kitchen. After two nights of restless sleep due to the banging (there is not much sound insulation in the floors or walls), I asked for yet another room. Finally I was in an ok room, even if the phone did not work. I was just happy to be in a room in which I could sleep. All in all, a disappointing stay.

We stayed at the hotel with 2 friends and had a great stay. Nothing to complain about. The rooms were really big - cleaned every day. The hotel and bar staff were really helpful and friendly. We only had breakfast at the hotel - it was continental - I personally wasn't expecting much but it was great! You could have English breakfast, all sorts of cold meats, fresh fruit, yoghurts, orange juice etc, as many different breads as you can think of, croissants, tea coffee.Great area, lots to see and do. Would use hotel again without a doubt. Parking in hotel car park was really reasonable. All in all our stay was excellent. The only thing that would be good is Tea/Coffee facilities in rooms.