Orwell Lodge Hotel - Edinburgh, United Kingdom 

Orewell Lodge Stay
Posted: Mon, Jul 30 2007
The Orwell Lodge Hotel was very easy and its location is perfect for first time visitors to Edinburgh; real close to downtown. It was just a bed so not to many problems. The only two complaints are. 1) The shower in my room was small and only enough room to stand up so reaching and washing to the lower part of the body was hard. 2) I had to ask for a phone to be put in my room and they did but after 7 days in the Hotel they still had not got it to work and really didn't try. The locals in the Restaurant and Bar at this Hotel are absolutely THE BEST. Real fun. So the Hotel is OK but I will spend a few extra bucks and stay in a regular cheap Hotel like a Motel 6 even if I have to travel a little further because the buses go everywhere in Edinburgh. I loved Scotland and England though; what a fantastic vacation spot.

Don't expect customer service here
Posted: Wed, Feb 07 2007
Upon arriving at the Orwell Lodge Hotel, which should really be classed as a guest house, the staff were rude and unfriendly. Please do not expect any 'Welcome' or 'Hello' if you decide to stay here. On the first night, I was moved rooms with my belongings removed from the room while I was out and left in a back office. I found this out by a written note on the door, telling me to contact reception as I was now in another room. The breakfasts are OK, but again don't expect to receive any niceties. For the money, I would rather stay in a guest house and get better service or pay the extra and stay in a hotel which is a lot closer to the centre. The 'hotel' would have been satisfactory 20 years ago, but now the decor is dated and is in need of renovation. The staff also need to go on a customer service course.