Hill House - East Dereham, United Kingdom 

Lovely hotel in Norfolk. We paid £25 and ended up with a mini-suite! Fantastic carvery with very tasty desserts. Small town, but surrounded by miles of green countryside. Very nice!!!

On reaching the hotel the first thing that struck an unfortunate chord was the lack of parking. Having been told parking for 12 cars (with over 20 rooms) we knew it would be a lottery but as it happened the car park was full with just 7 cars and several skip/bins in a corner. On check in we were disappointed to find due to the age of the building I assume, there was no lift and having a 15 month old it was a struggle to the room with buggy and all. As this was a one day trip to visit friends nothing could upset us, especially on seeing the room from the landing... wow! huge, lovely furniture, high ceilings etc etc... on entering we were hit by the kind of heat you might expect in a sauna (the person from the front desk mentioned he realised it was warm so had already opened windows prior to our arrival) and considering it was 17 degrees outside we wondered why? The radiator was huge and stuck on full blast!! We contacted the desk, a man came up after half an hour and being chased with a spanner, scratched his head and said maintenence would be up to sort it. As we were out for 6 hours this would be fine. On returning we were told all sorted but on reaching the room with our boy asleep found it was still unbearable. Due to the heat our sons allergies sky rocketed and we didnt sleep a wink. In the morning we woke sweaty to find the shower so scaled up only 3 holes had water coming out and the back-pressure had burst a hole in the side of the pipe leading to the head...the front desk said we would have to pay as no managers were in but we could expect a call to oraganise a discount/ refund. We have now chased the manager for calls back 4 times, spoken to a local manager who insinuated we were lying as nobody else had complained (without checking herself) and offered no help as we had got the room at such a cheap price originally (it is the principle not the money as it ruined our weekend away,our first break for months). We are still awaiting a call from the area manager.