Audleys Wood - Basingstoke, United Kingdom     

We stayed for two nights and overall had a lovely stay , food provided was good , breakfast was ample and well cooked . Service at breakfast was hit and miss though some orders not taken down properly and having to go back to the kitchen to be recooked, or requested twice which was a shame and this was due to language barriers that are an inconvenience in most hotels these days. This being said the service was overall excellent nothing being too much trouble at reception and the handling of the wedding that we were attending at Audleys wood was proffesional , efficent and unintrusive and ensured that the bride and groom had a fantastic time. The wedding facilities were good , and if anyone would like to know more please ask. My gripe with this hotel was the room , we stayed in a ground floor 'executive' room , the room ticked all the boxes for the AA4* that this hotel has in terms of facilities , however the tv was'nt properly tuned in , high level dusting was'nt done , bathroom although clean needed a deepclean namely the grouting . Our main complaint was the dubious white stains on the bed panel though which was not a pleasant first impression , a valance around the bed would solve this problem and could also be kept clean. The room was well equipped from trouser press to telephone in the bathroom , but overall rather dated decor and tired. I did hear that the hotel has recently changed ownership and hopefully this will mean refurbing the rooms , mending the lamp in the car park and the fence outside the main entrance would also go a long way to improving first impressions. We would highly recommend taking advantage of the massage service available on Saturdays if you are able , we both enjoyed this very much and it was the perfect antidote to the effects of the wedding party the night before. This was arranged again very easily by reception and we were allowed a late check out in order to accommodate this. The flexibilty shown was very much appreciated. Overall as above the rooms need some TLC but this hotel is well worth staying at because of the staff , many thanks for a nice stay.

This lovely hotel, situated just outside Basingstoke, Hampshire, England is a wonderful experience in a large country home. Although the staff were busy with a wedding when we stayed, nothing was too much trouble, we were treated excellently. We had a beautiful room, dinner and breakfast were very nice. The staff were exceptional. We were greated pleasantly and helpfully both in reception and for our meals.