The Best Western Imperial Hotel - Fort William, United Kingdom 

We arrived at Fort William to stay at the Imperial Hotel. The hotel foyer,bar looked lovely. I had booked this for three of our friends, and myself and I was glad to see that I had booked a winner. We we very disappointed after we left the foyer area to our rooms. The house keepers were still cleaning our rooms, our friends rooms still had rubbish left in the bins from the previous guests, all our showers were very out of date and water trickled out of them. Our rubbish bin in our room was very rusty and had seen better days. The bathroom floor did not have any tiles around the sink area. We made the best of the rooms. Breakfast was ok , we had to ask the staff for so many things, no cups of the table, when the got them too us my coffee cup had all stains inside, this happened twice. Make sure you make it clear to the breakfast waiter what you request for breakfast you may not get what you have ordered. I maybe be very fussy, when I see so many staff around you just don't expect this sort of thing to happen.The location was super and staff were friendly and polite. I would reccommend staying there, but the main let down was the bathrooms.

After travelling for a considerable amount of time, I stopped at this hotel for some much needed food. To begin with service was appalling, with no contact initiated from waiting staff. The food was overpriced, cooked from frozen (ie not fresh) and portions were tiny. However, this was a blessing in disguise as the quality was very poor. I will never stop here again.