Riad Sara - Fes, Morocco
Address: 17. Derb Douh, Batha, Fes,
Fes, 55000
Riad Sara details:
(4 stars equivalent) Located in the heart of the medina of Fez, Riad Sara is one of the most beautiful guest houses in Fez.
Built in the 17th century and recently restored with patience, passion and talent, the riad's design respects typical Moroccan architecture.
During your stay you can experience charm, comfort, great Moroccan cuisine and breathtaking views over Fez Medina.
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Riad Sara
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Facilities
General: Parking (fee required), Heating, Express Check-In/Check-Out, Non-Smoking Rooms, Terrace, 24-Hour Front Desk, Bar, Luggage Storage, Breakfast Buffet, Restaurant
Activities: Massage
Services: Currency Exchange, Car Rental, Tour Desk, Fax/Photocopying, Internet Services, Ironing Service, Room Service, Meeting/Banquet Facilities, Airport Shuttle, Laundry, Dry Cleaning, VIP Room Facilities, Breakfast in the Room
Location: City Centre, Panoramic View, Museum Area, Old Town
Hotel policies
Cancellation
If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.
Children
All children are welcome.
All children under 6 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged EUR 20.00 per night and person for extra beds.
Max
Pre-pay
No deposit will be charged.
Extra charges
VAT is included.
Service charge is included.
City/tourist tax is included.
Parking
Private parking is possible on streets nearby and costs EUR 2.00 per day.
Dining
Breakfast is included in the room rate.
Internet
No internet access available.
Pets
Pets are allowed on request. No extra charges.
Let me say that the interior or Riad Sara is truly beautiful and charming, for the price, a great place to stay, located on the edge of the medina. Rooms were of a fair size, clean and thoroughly enjoyeable.
In terms of negatives - the Riad itself is a little difficult to find, you will have to ask a couple of people to show you the way as the signage is not adequate.
The real disappointment is the customer service, it is very, very average, The majority of the staff do not speak English (really, never a problem in my books but for some that may be a hassle)...the only issue with this is that nothing was explained. When I arrived I was handed my keys, pointed to my room and that was it, no additional advice was provided.
Second, the owner is quite gruff. Didn't say much, didn't speak to me at all.
Third and most importantly, they ONLY accept cash as payment. No credit card payments to be made and will not provide you with a receipt.
In any case, I'm not trying to back the riad because all on all the accommodation was terrific, well appointed rooms, great interior and a really good breakfast. Just be aware of the smaller things I've mentioned.
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Check in / front desk
8.0
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