Golden Tulip Crivi's Hotel - Milano, Italy 

This hotel cost 166 Euro the night. On the webpage they promise wireless internet, which does only really work in the lobby or in the rooms in the router area. People at the hotel are more then unfriendly and never even spare a smile. It offers nothing for a 4 star hotel. Even though the breakfast is included, you must be very early in order to get at least a normal continental breakfast, since the waitress never refills empty food. Also the waitresses are very unfriendly and you always have the feeling you have to give them money for a coffee. In general the location is good and the lady who makes up the room sometimes smiles and cleans it very good. Overall, it is a shame that I pay almost 800 Euros and then I get this immense unfriendliness. One smile would make the situation much better. AWFUL!!!

Nice, clean, good english, but their english was not that good on check in that they ommitted to tell us that they were going to charge us 23€ each night for parking the car! Felt robbed