San Carlos - Roses, Spain     

A wonderful Hotel, with problems. The Hotel is undergoing some extensions, and is still approached by a dirt road (12th May 2008) The pool area and pool bar are as good as you will find anywhere, not that the pool bar is always open, the pool is a swimmers pool, straight forward about 30 yards by 15 yards. Plenty of sun beds. The rooms whilst small for a double are acceptable. The hotel facilities, including indoor pool and gym, are fine and the resurant serves a basic but acceptable fair. The hotel is a way out of the Roses area, and taxi will charge between 12 and 15 euro's. Where does the hotel lose out, simply the management, they leave the staff (who are more than helpful were allowed to be) to run the hotel for the management, not the customers. Having spoken to all the staff on duty on evening about trying to get one glass of white wine for my wife at the indoor bar, I finally got the response, the next day from one of the hotel directors that we dont serve wine in the bar, or Sherry (In Spain) or many other drinks. I have never had to listen to the bar staff say no to customers so many times in any other hotel. Ask for anything that hotel does not agree with, and you are told sorry thats not available. THIS HOTEL IS RUN BY MANAGEMENT FOR MANAGEMENT AND NOT THE CUSTOMERS. A pity really as the hotel could be so good but the old adage the customer is always right even if they are wrong does not happen at this hotel, the saying here is, the customer is always wrong, and must do it the way we the management decide not at all, a bit like Basil Fawlty.

Firstly had issue trying to make a reservation, called 3 times only to be cut off, sent a reservation request via internet .... no reply !! The hotel was very clean, tidy and had a great pool.....however its located within a villa complex that has no shops, bars or anything except more villas. The hotel is about 12 euros from the centre of roses and this is where you have to go for anything. so you get a bit miffed keep paying out 12Euros to get anywhere !!!! and you have to travel because the hotel closes all bars, cafe and restaraunts between 1600 and 1800hrs everyday..there is nowhere to buy even water !!!! not good when you have been worshipping the sun all day .. You should really consider booking a hotel in the town centre not out in the sticks.....