The Maxim Resort - Kemer, Turkey 

We have just returned from an Xmas holiday at the Maxim Resort. Firstly having a delayed flight and having missed the first night at the hotel (which was paid for), we arrived and when checking in at around 8am, were asked to wait. After I made a fuss, saying we had already paid for the previous night we were given our room. Hardly any of the staff spoke english. The cleaners did not hoover the rooms, even though they made the beds etc. on a daily basis. All inclusive was not what it should have been, all day snacks supposed to be served from 12 - 4pm, were not served, when we queried it, we were told it was now only 2pm-4pm. We were then made to feel as if we were putting the staff out as we ordered snacks, most people did not bother as the restaurant appeared to be closed. At breakfast we asked for milk for tea and my husband asked them to fill the jug, instead the waiter brought us half a cup of milk, the englishman sitting on the table next to us had the same problem, we then offered him some of our milk. 5 star, no way, it has the potential, but the service was unbelievable!! Water in the indoor pool was cold. The bellboy was in jogging bottoms and a jumper and looked a bit scruffy. Mrs H, Aylesbury.