poor service: firstly assigned me to a room next to the reception desk, and told me no more room available. But when found the door of that room broken, give me another room. beds are small and uncomfortable, tiny and noisy room makes you hard to sleep
The one lady at the reception was extremely friendly and helpful. One of her colleagues thought because we are English wouldn't understand his swearing at us.
Upon arrival we were offered a very small room with bathroom not cleaned, so we asked to change the room. Answer was that the hotel is fully booked and no free rooms which turned out to be lie. Then we asked to clen the bathroom. After the receptionist had it cleaned he tried to open the hot water tap, luckily for us it got broken so we received a bigger room. Employees not friendly even if I comapre with same level hotel Villette, where staff is super friendly.