overallview: very good, but some helps to improve....Posted: Sun, Sep 16 2007Location:
5Rooms:
3Service:
2.8I stayed in room no. 407, one of the newly renovated rooms.
When I came in I was recommended to give some helps and critics which can help to avoid mistakes before starting general renovations in autumn this year.
1) The new room design is very good and improves much the hotel ambience, but
2) some changes should be thought of:
2.1) The room should have a waste-basket as well. It can be small enough to be placed under the desks.
2.2) The room should be equipped with a small refrigerator, which can also be placed under the desk, when a smaller sitting-item will be chosen: E.g. just a sitting-cube instead of the large cuboid which is used now.
2.3) The sink of hand-wash-basin in the bathroom is too flat, the basin should be deeper. The design of this arrangement might be modern and fine-looking, but from the functional point of view this basin is rather useless if your hands are a little bit bigger than average. Even if you have small hands it won't make pleasure to use the equipment because the water-tap doesn't reach far enough inti the basin.
2.4) You should think about installing an extra-sink into the floor as well, because otherwise guests will certainly sometimes be faced by flooding.
2.5) It is very convenient to have adjusted different TV-channels as well for people from abroad. But you should care for installing major ones. E.g. the German program is not convenient enough: Two channels were offered, one was just a regional TV-channel which doesn't interest the majority (perhaps people only from Berlin), the other one was a minor private channel. At least one of the two existing news-channels should be offered (Either "n.tv" or "n24" and, if space, besides one or two major channels, e.g. Germany's "ARD" and "ZDF".
3) The breakfast should be improved and upgraded to European Standard: Some more different types of sausages, enough dishes, e.g. also for boiled eggs, perhaps chose of different types of eggs, e.g. fried and scrambled eggs.
Last time I stayed in your house (August 2006) the breakfast-buffet was offered from the room in front of the coffee-room which offered more space, was more appropriate and helpful for your staff. Now they were not able to come by with dishes and other requirements because they had to run too much.
4) By the way: Last year your hotel was mentioned at [--]
This time I couldn't find you any more. You should change this again. Many people today use such Internet-agencies to search their hotels. I just didn't this time because I knew your hotel from earlier stays.
Well, I hope you will get some helpful and interesting remarks and infos from the guest's point of view. By the way, the entrance and the landing look great and your hotel is situated fantastically.
Your reception-staff was very friendly.