Not a good stay this timePosted: Mon, Jun 25 2007Location:
4Rooms:
1.8Service:
1.5Value:
2I stayed at this hotel four years ago, and it was nice and very convenient (walking distance) to the Paris Exposition center. This time, a completely different story. Aside from my floor undergoing renovations and one morning with no hot water in the shower, there was unusually warm weather in Paris the week I was there, and there was a complete lack of air conditioning in the hotel room (and in the rest of the hotel) for the entire week and the windows of the hotel room DID NOT OPEN. The temperature, humidity and lack of air in the hotel room was extremely uncomfortable (the temperature in the room measured 28 degrees C on average, according to my travel clock/thermometer, every single day) -- I was in Paris for a business exhibition and a series of very important meetings, and found it very difficult to get a good night's sleep on any of the nights I was there. Is this the hotel's fault, you say? No, not the heat, but their fault was in what they told me: The first day I was there (a Sunday), they said that they had technicians working all weekend to fix the problem (a lie), and then when Monday evening rolled around and the problem was not fixed, they said that they would call someone in immediately to work on it (another lie). The truth is that in most hotels in Paris with A/C, they do not turn it on until a certain date in the year, and if there is high heat before that date, too bad. During this stay, they never had any technicians there at all! Of course I wrote to complain later, but they only responded to my single comment about the lack of hot water one morning and completely negleted to address the A/C issue. I wrote back to their initial response and tried to focus them on the real problem, but it is now several weeks later and I have not heard back from them at all. They did give me a discount of one night when I checked out, I should mention, but I did have to push hard for this; if I did not push for this, I would have gotten nothing.