Chambiges Elysees - Paris, France     

We booked this hotel in the hope that it would be a special little gem, with great rooms and great service – unfortunately this was not the case. The hotel itself is very pretty and located among a very exclusive part of Paris and this I think could be the issue. The staff are not very friendly, almost bordering on arrogant (except Dorothee who was lovely). This is not a cheap hotel and you expect a decent level of service but we did not get this. There is nothing major here but at this level of hotel the small details separate the great hotels from the average ones. We were first of all placed in the wrong room. Booked a superior room and put in a standard, I asked to be moved to a room that I had paid for and the challenged that I had actually booked it (although I had booking confirmation!). When they eventually agreed to move us they gave us a room right by the breakfast room so every morning you got woken up by people have breakfast! On our second day we came back from a day out and about (3:30pm) and found our room was not made up, they said they had not got round to it yet – it is only a small hotel!. When we checked out and let them know our concerns they did not seem interested at all – even tried to charge us for items we did not have on the mini bar!! Over this could be a great hotel but the staff let it down, I would recommend you take you money and spend it elsewhere.