Amarante Champs-Elysees - Paris, France     

Arrived here at 8pm with a confirmed booking and was told that they did not have a room for me (though they acknowledged my booking had been made) and they were transferring me by taxi to another hotel in their chain. I had particularly picked this hotel for its location close to a business meeting. The location of this hotel is excellent but the one they shipped me to was much less convenient and had a really tacky, plastic foyer with none of the 'extra' amenities advertised for the rooms here. I asked for a partial refund to allow for the difference in quality and was told that a manager would phone me to discuss - no one ever did, naturally. It should be said that two other couples booked into the hotel after me, while I was waiting for my taxi. I was told that they were part of a bigger (and hence presumably more lucrative) group. In short, if you have picked this hotel because of its location and the facilities you need, based on my experience, you may end up with neither.

I loved this hotel. I don't see how it could be better. Whoever you are you would find it hard to be disappointed, even if you were the Earl of Bradford or Tre from The Apprentice!