Booked into a room we could not stay inPosted: Mon, Jul 07 2008Service:
0.8Value:
1We were really looking forward to this trip as we were taking our nephew for his first time in Paris. We had booked a while ago, choosing the hotel as we liked the look of the style and location. Only when we arrived, we were told that builders in our room had broken a window and they had no rooms for us. They booked us into another hotel that is unlike anything I would have booked us in, being small, grubby and nothing like the Fromentin. We returned to the Frometin to find an alternative place to stay, but the staff couldn't have cared less. We were only in Paris for a weekend, so did not have time to search for another hotel, It was a very disappointing and upsetting experience. The staff did not care, and what happened to our room begs the question of why this hotel was taking bookings for rooms that still had building work going on. When we booked, and on the website, there was no mention of any building work, despite the hotel being covered in scaffolding when we arrived. Very disappointing and untrustworthy in my opinion, and marred what should have been a special trip. Its really put me off returning to Paris.