AVPosted: Wed, Jun 17 2009Value:
1.4We booked 2 rooms. One could not be used due to terrible noise from next door. We reported this to the reception but the answer we got was: "they don't answer the phone" and "I am on my own in the reception and can not leave"! Totally ignorant! We ended up sleeping with 4 in 1 room, with 2 people on the floor!! The reply to my written complaint was "we followed procedures". No refund was offered. Stay away from this hotel! And shame on Best Western for allowing such poor management in their group of hotels. Are these hotels not tested???