Hotel Wende - Neusiedl am See, Austria     

We attempted to book at this hotel through Booking.com on the internet in mid March. However, because of the default option on this booking service, we mistakenly booked for that evening in March, rather than the correct date we wanted in June. We discovered our mistake within five minutes and sent along a cancellation immediately. This would have been late evening in Neusiedl Am See - after tourists would normally have found their lodgings for the night. Booking.com informed us, two days later, that we could not cancel because the cancellation policy required 24 hours notice. I pointed out it was clearly a mistake we had corrected within five minutes. Booking.com told us Hotel Wendt did not accept our cancellation and we later found that the hotel charged us the full cost of the reservation on our credit card. The Hotel Wendt has ignored our emails asking them to change our booking to the correct night (three months later), and has not refunded us ANY money. Not customer friendly!