WHPosted: Wed, Dec 24 2008Value:
1.8When I checked in they unnecessarily retained my passport. They said they would return it to me once I came down. When I came down to check out, they didn't give it back to me. I forgot to ask for it, since it is never requested to hand in your passport. They never contacted me to tell me they had my passport, I had to do everything, they even charged me the postal fees to send it to another hotel. The service is appaling.