Fenix - Rome, Italy 

This is a small Hotel that in its day I'm sure was lovely. It is now showing its age as with most its very rude staff. The rooms are ok and have good AC, but they are tired and old and cleanliness could be better. I had mould around the bath and a spilt drink from the previous guest was all over the wall. I stayed for 4 nights of which 1 day my room was not serviced at all. A used room service tray stayed in my room from the first day until I check out and my mini bar was not re-filled. Sheets were not changed once. The Reception staff are the rudest you will come across - REALLY! As Hotels in Rome can get filled up and expensive, if your not fussy and not looking for service then this is just ok but I would not return.

After having a less than desirable hotel last year in Rome, the Hotel Fenix was a wonderful surprise. This hotel had a warm and cozy feel about it, which may be due to its small size. Besides all the amenities one could expect in a European hotel, they even had free internet access. The location being in a residential neighborhood is a bit away from the sights, however, it is very easy to get around by taxi or public transportation. While the room was small, it was nicely furnished, and the bathroom appeared to be brand new. The hotel staff were pleasant and helpful, and although we only had breakfast in the restaurant, it was more than adequate. The outdoor garden area was a real treat. There you found comfortable furniture under canvas gazebos where you could spend leisure time reading a book and having a glass of wine. This was great! I will definitely return to the Hotel Fenix on my next trip to Rome, and would not hesitate to recommend this hotel to others.