Willett Hotel - London, United Kingdom 

HOTEL REPORT Booked hotel for £190 via Lastminute. Arrived at The Willett Hotel 3* London Sat Evening 6pm 9th Dec All looked initially fine, until. We could not even get into the room. The keycard to the room 7 (described by Lastminute and the hotel as Double Luxury) when swiped would not work! after three failed replacements and six trips up and down the 4 flights of stairs (no lift) the hotel staff declared that the lock was broken and they would have to let us in each time we wanted access our room via a master metal key! No other rooms were available except a cellar room which the staff said was not nice! (We could not find any other rooms in the location) My partner and i were very tired after a long trip and just needed to sleep, so we stayed the night. (Wrong move) Just as we got off to sleep (9pm) The phone room rang, can the maintenance man start work on the door lock! You can guess my reply. After an hour or so we got some sleep only to wake up very early in the morning absolutely frozen solid and i mean really ice cold! The heating was off and the windows actually had frosty condensation on the inside. At this point the only thing to do was get in the shower to thaw out. Oh yes please see my photos of 3 star hotel bath and room. Time to quit this place so we packed to leave. As we checked out we complained about the cold room, only to be told by the member of staff that the heating has been broken for ages and did the person on the desk last night offer you a fan heater??? To end it all no offer of a discount just, how about some free breakfast! Since we had the car parked outside with the luggage and parked double in London it was really an option. (or was it the image of the kitchens in the basement that put me off?) Finally the member of staff did say sorry and that the hotel is closing soon! Great, thanks for the comforting news. Last minute also have a copy of this report with a demand for action. The rest of you please be warned. dont catch a cold. WE DID!

Je rentre tout juste de l’hôtel Willet où j’ai passé la nuit. J’ai payé 197 € en chambre seule. C’est sans doute la plus minuscule chambre que j’aie jamais vue. En ouvrant la porte, il faut se faire tout petit pour entrer dans la chambre, et puis il y a une sorte de salle de bains grande comme un placard à balais où il n’y a pas d’eau froide. Très agréable de se brosser les dents avec de l’eau brûlante…très rafraîchissant le matin au réveil (ou bien le plus tard possible en fait). Il n’y avait pas d’ascenseur et pour accéder à ma chambre, il fallait grimper trois étages. J’ai demandé qu’on m’aide pour porter ma valise jusqu’en haut. Une chose est sûre, ils ne sont pas équipés pour recevoir des personnes handicapées. Ce n’est pas un hôtel que je recommanderais. Il ne vaut pas plus de 118 €, pas le prix que j’ai payé.