Novotel Madrid Puente de La Paz - Madrid, Spain 

Luis G Gonzalez Bonet
Posted: Fri, May 15 2009
Excelente lugar para pasar un buen fin de semana en Madrid. Buena relación calidad precio. Todo muy nuevo. Camas muy confortables.

My Daughter's Dream wedding in Spain
Posted: Sat, Apr 25 2009
The hotel was clean, one of the female dining hosts was very curt and unaccommodating. We left the "do not disturb" sign on the door and exchanged our towels and bath mat daily, but one of the staff came into our room and restocked the minibar, ignoring the sign. My jewelry was scattered on the bed by me, to find earrings for my granddaughter to wear to my daughter's wedding and I really did not want any unauthorized person in my room. Also, when we were trying to check out, the man behind the counter tried to charge me $ Euros for our room. As there were at least 10 of our family staying at the hotel, we had arranged to have taxis to get to the airport. Trying to get the mess straightened out, I asked him to get the manager and she basically disregarded my information, as if I were lying. I told the rest of the family to go on to the airport so they would not miss their return planes. I tried to tell the hotel manager that she would need to pay for the taxi, since the ones we had scheduled had gone on. She refused. I called the online company and the first time, I was put on hold and then dropped. The second time I online the lady at listened to my problem, called the hotel, then returned to tell me that she couldn't get anyone at the hotel that spoke English. By this time I was just wanting to get out of there and get back home. My daughter's wedding reception was in this hotel on March 21 and the wedding was the sole reason for our going to Spain. We did get to the airport to make our flight.

Nice Butcher's Shop Nearby
Posted: Wed, Jul 02 2008
Arrived at the Hotel Friday lunch for a long weekend Football break with my brother and nephew. Modern hotel located in residential/business district outside Madrid centre. Metro station is five mins. walk and the centre is 10 mins. away. by tube. Rooms very clean and spacious with all mod cons. Excellent facilities, Room TV, Internet, Restaurant, Bar etc. The down side to all this amounted to one thing: the prices. The breakfast 7 euros, 16.50 for the buffet option, and high charges for facilities. Not the place to go on a limited budget. Still, that didn't stop the many businessmen there, hammering their companies' expenses accounts. The small restaurant opposite seemed to do a roaring trade with some of the hotel's clients. The bar staff were a bit of a dead loss, and it was 3 euros for a small beer/cappuccino. However, three cheers for the Reception staff, who were collectively friendly and most helpful to a fault. Despite the location for tourist attractions, we filled our boots at the nearby Butchers shop for meats, salamis, sausages and cheeses for our delight back in the U.K!

Full marks for Novotel and its staff
Posted: Sun, Jun 29 2008
Hello all, I'm a little fussy when it comes to staying at hotels if u read my past reviews, but i do stay in plenty. but the Novotel Madrid Puente De La Paz is............ whats the word....... thats it WOW. From first arriving it looked so beautiful on the outside, then i decided to brave check-in. I arrived at the desk and Was welcomed, checked in without fuss, very polite Receptionist called Sofia. i have this thing where anyone i speak too i give them my name and take their name, i asked Sofia about my room as i like to have a nice one, i was informed that it was totally refurbished 2 years ago, i went to my room 216. walked in and again, WOW. it was beautiful, i dived in to the bathroom cos im sad and love hotel showers, ha ha ha it was a massive walk in shower, huge shower head, all new. checked out the bed.... a massive plus so comfy, plenty of pillows, huge bed, mini-bar all items 3 Euros. everything in the hotel had the vat / Iva already included so there are no nasty surpises at checkout. although they didnt charge me for using the mini bar on checkout. he just ripped it up and said, "its no problem" always a bonus !!! my room looked out onto the dual carriage way but couldnt hear any noise. Down to the hotel bar to checkout the items and service, also to introduce myself. always bodes well as u get extra spirits, i hate rude obnoxious people, i hear them trying to explain their drinks in English by SHOUTING to the bar staff, i dont know how they feel but i feel ashamed. nice drinks at bar, reasonable prices. small beer 3 euros, large beer 5 euros, bacardi and coke 9 euros etc...... small food choice but good value. FRESH nuts olives and pickles served with every drink, never recycled to another customer. It is billed as a family hotel, and behind the bar there is a childrens play area, and i encountered a few screaming children having a good time, i was also lucky enough to encounter a spanish wedding reception, wow nothing like the english ones, everyone was so happy, so well turned out, and hardly drinking, so beautiful. to get to Gran Via by metro, take the metro Parque de la Avenida to Pueblo Nuevo (2 Stops), then change to line 5 for 6 stops i think into Gran Via. takes about 30 mins. there is a bus stop out side hotel also takes 30 mins to Puerto del Sol. if your planning on using the buses metros a few times, u can buy travel cards, i bought a 2 day one for 7.20 euros and it covers you to the airport without paying the 1e supplement. IF u do come to madrid, please stay at the Novotel puente de la paz, im sure you wont be sorry. excellent value hotel not too far from City. Happy Travels. Preston.,