Regina - Madrid, Spain     

Great central location - we could walk everywhere we needed to go. The rooms we were given (3 single travellers) were dreadful. They stank of smoke and one was uninhabitable due to being above the kitchen and the smell of food was overpowering. The rooms themselves were like something time forgot. I seem to remember sticking to the carpet. Extremely depressing. We asked to be changed and the staff could not have been more helpful. Admittedly we would have liked to have moved that day but they told us to pack out bags in the morning and they would move everything for us. They obviously get asked this a lot as they didn't question it. They did move us the next day into the refurbished rooms and they were fine. Not outstanding but not bad at all. Breakfast was poor by business hotel standards but quite edible. Would stay there again if the price was right and I could guarantee a refurbished room.

We stayed in the Hotel Regina the last part of our stay, and wished we had stayed there the whole time! The rooms are clean, with a lot of character. You are within walking distance of most sights and museums. The double decker bus stop is just across the street. Also, the price was right. I was most impressed by the front desk staff. They were so accomodating and spoke English fairly well. We were inquiring about transportation back to the airport and mentioned the cost of the cab, when we arrived. The gentleman at the front desk informed us that we were over charged by about 65 euros (beware of the cab drivers). He felt bad, so he gave us both a free breakfast buffet and arranged a cab for our trip back to the airport. I strongly recommend this hotel. We were really pleased.