Tryp Ambassador - Madrid, Spain 

Nice central hotel
Posted: Wed, Feb 14 2007
I stayed 3 nights in this hotel during a business tryp with my husband. The hotel staff is very nice und helpful. The breakfast buffet was nice. The hotle is very central. The prices for the mini-bar are OK. The hotel is in an old palace its not a modern design hotel. I liked it.

Quirky, aging, old-style hotel
Posted: Sun, Feb 04 2007
As a recent reviewer noted, this hotel is not a young stylish hotel, it is more likely described as the antithesis of the W. Even with the quirks I will describe below, overall it was generally positive experience. Planning to stay 6 nights, I opted to reserve a superior room, thinking it would give me more space and a nice view. While the first room they gave me was spacious, it was layed out in a bizarre irregular shape and had only one window facing a small light well. The second room was also spacious, but also layed out oddly, with a tiny room for the large bed and a large living space. It had a balcony, but that would be little use in the cold dreary month of January. I'm not usually picky about rooms for a short stay, but I asked for a room facing the street and got a slightly smaller but brighter room facing the street. This last room had the unfortunately typical two small beds pressed up against each other, but faced the street and had better light. (Note: when you reserve, call the hotel and ask for exactly the type of room you want and see if they will reserve the specific room number for you.) The room itself was in good shape and had clearly had a recent upgrade. (The major renovation was done in the early 90's judging by the installation date posted in the elevators.) The floors in all the rooms I saw had grandma-type furniture and dark hardwood floors. The desk was not set up for a business person -- no outlets nearby for a laptop or cell phone charger. Additionally, while the hotel advertises WiFi in all rooms, my WiFi connection worked only when sitting in one corner of my room, facing the corner. If WiFI is important, as for a room near one of the WiFi base stations. The minibar looked out of place, but was relatively well-stocked with typically priced items. (There's a little store just up the street for cheap water, snacks, booze, etc. -- ask at the front desk.) Room service was quick and friendly. Unfortunately, most of the hot dishes were usually luke warm on delivery. Food in the restaurant was generally very good. Great breakfast buffet. The staff all around was helpful and friendly, but mastery of English language varied from person to person. Other quirks: the doors to the rooms were like heavy doors to a bank vault. But there was no lock on the inside to keep housekeeping staff out. It was ironic to have a heavy steel door with heavy locks, that anyone from the outside could open. Definitely use the "do not disturb" signs. I described above that the hotel was recently renovated. Unfortunately the renovation skipped the bathroom. The bathrooms in all three rooms I saw were small and all had weird burnt-orange fixtures (including a bidet). The shower dribbled and wouldn't hold a position. The drop ceiling was stained and warped. But that was the worst part of the rooms. The neighborhood was under construction, and with all the above anomolies, I opted to move to a different hotel for my last few days, hoping to get a room with real internet access and a better locale. in summary, nice staff, quirky by decent accomodations, but not a good hotel for a business trip.

Horrible if you are young!!
Posted: Sat, Dec 23 2006
Not really nice if you are young and have modern likes! This hotel is too classical, old renovated but still have furniture from the 40s. You feel like you are in the English Court but even worse, it smells old, it looks old, the only thing renovated is the floor but you have to take a look at the bathrooms which were the typical bathrooms that all our parents had when they were little. When you flash the W.C, and somebody is on the shower , your burn yourself with the hot water coming out!! Unbelivable for the XXI centruy....etc. We stayed in the best room Junior Suite, and not even this room has an exception!I don't recommend it especially if your are young and you are used to modern hotels!

Buena localización, hotel mediocre
Posted: Tue, Oct 31 2006
Reservé mi estancia en el Tryp Ambassador a través de la web de Sol Melia y porqué me constaque la atención al cliente es primordial en la cadena Melia. Menuda sorpresa me llevé. La chica en recepción hizo el peor check-in que he visto en mi vida, casi ni me miró, le tuve que preguntar en que dirección estaba mi habitación e incluso parecía sorprendida que alguien joven como yo reservara una junior suite de uso individual. El hotel en si es espléndido. Dividido en dos partes, la de la derecha parece mas nueva y la de la izquierda mas antigua. Mi junior suite estava en la parte derecha, una junior muy espaciosa con tv, sofas, minibar, y la habitacion y el lavabo aparte. Nunca tuve problemas de ruido y la habitación estava siempre limpia. Sin duda alguna, el punto fuerte del hotel es su localización, a dos pasos de la Opera y del centro de Madrid, puede llegarse a pie casi a todas partes. Hay excelentes restaurantes al lado del Hotel, por lo que nunca comí en el propio hotel. Mi mala impresión de recepción continuó al marcharme, donde casi me cobran un desayuno que no tomé (el régimen de mi habitación era sólo alojamiento). La chica tenía sospechas que yo no había desayunado (ningún día lo hice) y aún así prefirió esperar a que yo me quejara que a preguntarmelo directamente. Además, les pedí unas tijeras para cortar y... no tenían! ¿Una recepción sin tijeras? Por favor... En general mi impresión de este hotel es mediocre. Buenas habitaciones, muy buena localización y bastante buen precio, pero solo si soys bastante independientes y no necesitais usar los servicios del hotel.

A Bargain
Posted: Wed, Oct 18 2006
I stayed at this hotel for 4 nights from August 10th in a twin room. I only paid $56 a night - what a bargain. The Hotel is well located - a short walk from the Gran Via, Royal Palace, Puerta Del Sol, Plaza Mayor, etc. I would say that the Hotel used to be very grand indeed - its now a little frayed at the edges. Huge room, wooden floor and nice shutters to keep the morning sun at bay. Very efficient and freindly front desk staff. Be prepared for the orange bathroom suite - not to everone's taste ;-). All in all if you get a great deal at this Hotel gor for it!!