Mirasierra Suites Hotel & Spa - Madrid, Spain 

DG
Posted: Wed, Jun 24 2009
Our room was spacious with lovely bathroom appointments. The bus right outside the hotel was an €1.00 25 minute ride to central Madrid and a taxi back averaged about €16.00. We enjoyed staying out of the noise and traffic of central Madrid.

LILIANA BENNA
Posted: Sun, Jun 21 2009
Sin duda ha sido el mejor hotel que ido en este viaje. Se encuentra a unos 20 minutos de la Gran Via , con la estacion de subte a escasos 200 metros del hotel.Es un 4 estrellas superior , con habitaciones enormes,camas comodisimas, con todos los servicios posibles microondas,cocina.Limpieza excelente ,internet en los lobbies libre, areas de descanso ,pileta de natacion .Excelente precio en todo aunque el desayuno completisimo me parecio un poco caro (23 euros).Lo recomiendo ampliamente

“Really Quite Nice”
Posted: Fri, Sep 12 2008
FOOD/EATING: We arrived on Easter weekend, so many restaurants, etc. were closed but there was a little supermarket just down the road (same quiet street as above), and because of the convenient in-room kitchenette, we just bought some groceries and ate in. Lovely. The second night we went into city centre (to make sure we could find Atocha Renfe and our train to Algeciras the next day), and ate at a awesome little tapas bar (see photos). Again, give me good authentic food (and not some chain restaurant) and I&#8217;m in seventh heaven.<br><br>STAFF: The staff of the hotel was extremely friendly and helpful. They spoke enough English (and my partner speaks enough Spanish) that all was good, communication-wise. They were helpful in suggesting the restaurants that were open (although we didn&#8217;t use their suggestions), and offered to call us a taxi (again, didn&#8217;t take them up on it). It surprises me to hear about problems with the staff, as not a soul was rude or unhelpful to us. I guess some folks expectations or personality brings on a different experience.<br><br>THE ROOM: As others have stated, the rooms are really quite nice. Spacious (about 50 sq. m.), with a nice attention to detail. Take a look at the pictures to get an idea of the room. Our room had a view of the pool and terrace. You will need an electric adaptor if you are from the United States (as they use 220v outlets). We thought to bring one along. There are about a million light switches in the room (and about a million different lights) and it became a laugh riot the first night to figure out what controlled what. There is turn-down service, a pillow menu (that was a new one to me), and room service. The room service menu is a bit pricey, but no more than you would expect in a hotel of this level.<br><br>The bathroom was delightful! A whirlpool tub, a separate commode area with bidet, a shower area, and towel warmer. Complimentary robes and slippers are also provided, as well as a more-than-generous amount of soaps, shampoos, toothbrush, razor, etc. A word of advice: use the slippers! Walking off the carpeting onto the marble floor in the bathroom is very chilly in the morning!<br><br>The TV is mostly Spanish speaking (no big surprise there &#8211;you are in Spain), with a few English stations (news, mostly), and a station or two in German. There are also pay movies.<br><br>We did not use the kitchenette really (other than the refrigerator), but be aware that there are NO utensils, cooking supplies, pots, pans, dishes or silverware of any kind in the room. You can probably call room service/front desk and request something if you need it.<br><br>The beds are VERY firm. I personally enjoy this, as I could sleep on a slab of concrete with a piece of foam rubber and it would be just right. Some are going to find the beds too firm. I have found it is typical of European rooms to have two single beds pushed together to form a larger one (not sure why, but this really peeves American travelers for some reason), and the beds are generally very firm. If you can&#8217;t handle a firm mattress, you might want to sleep with the duvet under you on the mattress and use the extra blanket to cover yourself.<br><br>The only thing I would even remotely &#8220;complain&#8221; about with this hotel is that they charge (and quite a lofty charge, at that) for internet access. 6&#8364; for an hour, or 24&#8364; for a 24 hour period. I know it&#8217;s a bit picky, but really? They can&#8217;t just offer free wireless internet in the rooms? There are VERY few places who don&#8217;t offer this as a courtesy. I guess if they think business people staying here can write it off, then charge for it. It&#8217;s not the biggest deal, but I though it was worth mentioning. It is certainly not enough to prevent my giving this hotel an &quot;excellent.&quot;<br><br>We stayed for two nights at the Mirasierra Suites Hotel, and I would most definitely recommend it, and think that it is MORE than worth the money and the trip just out of city centre.<br><br>Hope this was helpful!

&#8220;Really Quite Nice&#8221;
Posted: Mon, Sep 08 2008
FOOD/EATING: We arrived on Easter weekend, so many restaurants, etc. were closed but there was a little supermarket just down the road (same quiet street as above), and because of the convenient in-room kitchenette, we just bought some groceries and ate in. Lovely. The second night we went into city centre (to make sure we could find Atocha Renfe and our train to Algeciras the next day), and ate at a awesome little tapas bar (see photos). Again, give me good authentic food (and not some chain restaurant) and I&#8217;m in seventh heaven.<br><br>STAFF: The staff of the hotel was extremely friendly and helpful. They spoke enough English (and my partner speaks enough Spanish) that all was good, communication-wise. They were helpful in suggesting the restaurants that were open (although we didn&#8217;t use their suggestions), and offered to call us a taxi (again, didn&#8217;t take them up on it). It surprises me to hear about problems with the staff, as not a soul was rude or unhelpful to us. I guess some folks expectations or personality brings on a different experience.<br><br>THE ROOM: As others have stated, the rooms are really quite nice. Spacious (about 50 sq. m.), with a nice attention to detail. Take a look at the pictures to get an idea of the room. Our room had a view of the pool and terrace. You will need an electric adaptor if you are from the United States (as they use 220v outlets). We thought to bring one along. There are about a million light switches in the room (and about a million different lights) and it became a laugh riot the first night to figure out what controlled what. There is turn-down service, a pillow menu (that was a new one to me), and room service. The room service menu is a bit pricey, but no more than you would expect in a hotel of this level.<br><br>The bathroom was delightful! A whirlpool tub, a separate commode area with bidet, a shower area, and towel warmer. Complimentary robes and slippers are also provided, as well as a more-than-generous amount of soaps, shampoos, toothbrush, razor, etc. A word of advice: use the slippers! Walking off the carpeting onto the marble floor in the bathroom is very chilly in the morning!<br><br>The TV is mostly Spanish speaking (no big surprise there &#8211;you are in Spain), with a few English stations (news, mostly), and a station or two in German. There are also pay movies.<br><br>We did not use the kitchenette really (other than the refrigerator), but be aware that there are NO utensils, cooking supplies, pots, pans, dishes or silverware of any kind in the room. You can probably call room service/front desk and request something if you need it.<br><br>The beds are VERY firm. I personally enjoy this, as I could sleep on a slab of concrete with a piece of foam rubber and it would be just right. Some are going to find the beds too firm. I have found it is typical of European rooms to have two single beds pushed together to form a larger one (not sure why, but this really peeves American travelers for some reason), and the beds are generally very firm. If you can&#8217;t handle a firm mattress, you might want to sleep with the duvet under you on the mattress and use the extra blanket to cover yourself.<br><br>The only thing I would even remotely &#8220;complain&#8221; about with this hotel is that they charge (and quite a lofty charge, at that) for internet access. 6&#8364; for an hour, or 24&#8364; for a 24 hour period. I know it&#8217;s a bit picky, but really? They can&#8217;t just offer free wireless internet in the rooms? There are VERY few places who don&#8217;t offer this as a courtesy. I guess if they think business people staying here can write it off, then charge for it. It&#8217;s not the biggest deal, but I though it was worth mentioning. It is certainly not enough to prevent my giving this hotel an &quot;excellent.&quot;<br><br>We stayed for two nights at the Mirasierra Suites Hotel, and I would most definitely recommend it, and think that it is MORE than worth the money and the trip just out of city centre.<br><br>Hope this was helpful!

Mixed Feelings
Posted: Wed, Jul 02 2008
My friend and I chose this hotel as it was away from the sweltering heat of Madrid City Centre and provided an outdoor pool and spa. I live in Madrid and had advised my English friend that the levels of customer service for a 4 star hotel may be typically lower than her expectations. The facilities of the hotel are lovely but it is let down by an inconsistent standard of customer service. Some staff are excellent and helpful others lack the can do attitude of a 4 star establishment Small inconsistencies such as on the saturday having towels bought to the pool and on the sunday being told by the lifeguard to climb the stairs into the spa to fetch them ourselves.Bar staff not being able to provide tap water in the heat of the day by the pool nor in the resturant in the evening with the waiter insisting we buy bottled water at 6euro for 500ml......room service order of pasta with cheese sauce turns out as pasta and pesto.....turned away from the resturant at 22:50 despite the kitchen closing at 23:00....being told I could not have a cup to make a tea in my room and should order it from room service (3euro charge).... That said, as long as you don't expect a bells and whistles 4 star experience you will have a great time. This is a business hotel which needs to refine its service delivery for the weekend leisure market. 4 stars on the facilities 2/3 stars on the service.