Mirasierra Suites Hotel & Spa - Madrid, Spain 

My friend and I chose this hotel as it was away from the sweltering heat of Madrid City Centre and provided an outdoor pool and spa. I live in Madrid and had advised my English friend that the levels of customer service for a 4 star hotel may be typically lower than her expectations. The facilities of the hotel are lovely but it is let down by an inconsistent standard of customer service. Some staff are excellent and helpful others lack the can do attitude of a 4 star establishment Small inconsistencies such as on the saturday having towels bought to the pool and on the sunday being told by the lifeguard to climb the stairs into the spa to fetch them ourselves.Bar staff not being able to provide tap water in the heat of the day by the pool nor in the resturant in the evening with the waiter insisting we buy bottled water at 6euro for 500ml......room service order of pasta with cheese sauce turns out as pasta and pesto.....turned away from the resturant at 22:50 despite the kitchen closing at 23:00....being told I could not have a cup to make a tea in my room and should order it from room service (3euro charge).... That said, as long as you don't expect a bells and whistles 4 star experience you will have a great time. This is a business hotel which needs to refine its service delivery for the weekend leisure market. 4 stars on the facilities 2/3 stars on the service.