Petit Palace Londres - Madrid, Spain 

Don't stay there -BAD DECISION
Posted: Sat, Jul 25 2009
We had two rooms reserved at this hotel for three nights. Just to let you know, the "online travel website" guests are placed on the lower floors near the street. The location of this hotel is right in the middle of the shopping area. It is very loud and noisy all hours of the day and night. The windows to the balcony were newer but were not installed correctly so they never completely closed. The first day they did not clean one room and the second day they did not clean the other. We complained and were told perhaps we had a "do not disturb" sign on the door. That was not the case. One night the noise outside was so loud at 2am I called down to the desk and asked what could be done. I was told that there are "police" who handle that. They never made an effort to do anything and the noise continued for well over an hour. They also host a lot of bachelorette and bachelor party guests who come in large groups and are loud and drunk. This is definitely not a three star hotel as described. The air conditioning only worked selectively also. The first night it was well over 90 degrees and it did not work. We were extremely disappointed with our decision to book this place. It was not as described at all. The only good thing was the free internet which also worked only on occasion. Do not stay there with families. There is noise and people begging around the hotel. The front door to the hotel is locked and you must be buzzed in. That should tell you something about the area it is in. Worst online travel website choice we ever made.

Excellent Location
Posted: Tue, Mar 17 2009
This hotel was located right in the middle of the car free shopping zone. It is surrounded by shops. There are numerous restaurants just blocks away near the Plaza Mayor. It was a great price for its location. Most tourist spots were within walking distant. There are two subway stations and a large taxi stand within a block of the hotel.

nice hotel
Posted: Wed, Jan 07 2009
This was a nice, clean hotel. The staff were very pleasant and spoke fluent English. They helped me arrange day trips. The room was small though and the breakfast buffet was expensive. The hotel was right off of Puerta del Sol,which was great, and right beside a major department store.

Pictures not worth a thousand words
Posted: Sat, Jan 03 2009
We reviewed other customer comments and took a video tour or the hotel before booking. There would be 3 adults so we were interested in the bedding arrangement. Each picture of a room showed the std European queen, twins shoved together, and a separate 3rd bed that appeared to resemble a murphy bed arrangement. Definately NOT the case when we checked-in. Three twins shoved into a room approx 15x16 US ft. Obviously we were not there for the room, but it was very inconvenient. The staff and service was good and the location, just off Puerta del Sol, was great. December 25 - 30, 2008

ER
Posted: Sun, Jul 27 2008
Situacion excelente. Algunas deficiencias visibles en la habitacion pero facilmente solucionables por el personal.