Renoir Hotel - San Francisco, USA 

First of all sorry for my English that is not very good. I and my wife went to a trip to west USA and Canada for 37 days. In this wonderful trip we accommodated 27 hotels and motels, three of them were booked in advance by our travel agent. For the Renoir hotel we paid for 3 nights $450. I am sorry to state that Renoir hotel was the worst of all the hotels we have been at. As many travelers mentioned there are many homeless people near the hotel. Not very pleasant but bearable. The real bad thing was the room. A very little dense room with 2 single narrow beds with very hard mattresses. There was only one ramshackle chair in the room, it was dangerous to sit on it. Room without air conditioner and without possibility to open a window. Tiny, old bathroom disgusting to enter. Lack a toilet paper and only one towel for each of us. We asked on possibility of connection to Internet and were told that there are two positions in the lobby by payment. We agreed to pay but all our efforts and the reception staff to connect did not succeed. Concerning the parking, it is acceptable to pay about $30 for one day and we agreed to pay it. Since the room was so terrible and Although we already paid $450 (plus tax), we had no choice but to search another hotel, and indeed very soon we found an excellent hotel not very far away from the Renoir hotel in a calm and pleasant environment. We returned to hotel Renoir and requested not to charge us for the half hour in which the car parked in the parking lot. The reception clerk tried to credit us but since he didn't know how to do it, he phoned the manager of the hotel that explained him how to do it. We were promised that we will not be debited for the half hour (time of the parking for that day). When arriving back to our country we were surprised to find that our visa account was debited despite the promise. To conclude, my recommendation is not to stay in this hotel.

Having just spent two weeks at the Renoir, I would not advise anyone with children to stay there. Whilst i agree that the staff are good and helpful it does not make up for the area it is in, or the state of the actual hotel. The hotel itself needs an update and a makeover, the carpets stink. My room was kept clean and the beds were changed whenever i requested and i did get fresh towels on a daily basis. But the worse thing by far is the area, I made sure i was back in the hotel before dark and didnt leave again till light the next day. Market Street is full of homeless people who are not menacing, but can become a nuisance asking for cash. If your not used to city life then this hotel is not for you....