Helios - Can Pastilla, Spain 

I stayed at the helios as it is in an excellent location for the beach and it is quite near the village . i was initially very impressed with the apartments as they are a good size and were a great base for me ,my husband and my son to stay in while we were looking up friends in the area. PROBLEMS Before you read on i will say that the final straw that made us check out early was when my little boy found porn under his bed from the previous guests ! 1. the room smelled quite bad and the cleaning staff ignored it. by the end of the week it was so bad it was like something rotting. 2. someone stole our shoes from outside the door but when we complained we were told it was not the hotels problem (fair enough) but when i complained again in spanish they appeared outside our apartment but no-one knew how they got there. 3. the senior management have really bad attitudes. they told me that they "employ staff that can barely read or write so how can i expect them to understand me" !! ( i spoke to several groundsmen /techs who seemed really nice and quite literate) 4. the maids came in with fresh towels 3 times in 1 week but didnt once take the old ones or change the sheets or make the beds and we had to leave our bin outside the room to be emptied as it was that full on the 4th day because they ignored it. Basically the building is fine just whats inside is not so good ! so if you are going to can pastilla and want a nice hotel in the same location try the ses fontanelles 200ft away as it is 10times better and the staff are great !!!!!!!

I took my 6 year old daughter for a holiday over the new year period. The hotel was very good and their actual new year's dinner and party was great. The hotel is in a good location, close to the local ammenities and buses into Palma. I would definately reccomend.