Hesperia Bilbao - Bilbao, Spain 

" friendly and helpful staff "
Posted: Mon, Nov 23 2009
The staff is unfailingly gracious, the hotel is spotless and beautiful to look at. I was there for a meeting, and the staff support for our 100-attendee meeting was flawless. The breakfast is typical of a good European hotel, which is to say that it's very nice indeed. On the debate regarding the sleeping rooms, I had one of the "deluxe" rooms with the colored glass windows in the front of the building, with an excellent view of the river. I thought the room was excellent in every respect---comfortable, quiet, functional, and beautiful to look at. Though I didn't see my colleague's room, she said that is was somewhat disappointing. So, though I wasn't paying the bill and don't know the price difference, if you have the opportunity you should opt for a better room, she definitely thought it would be worth it. As for the wireless connection comments: I didn't try it myself, but others at the meeting reports persistent problems with it, and were not able to use it most of the time. But I don't hold that in enough regard to knock any points of the rating, the hotel is outstanding.

Lesley Rae
Posted: Tue, Jun 02 2009
This is an excellent choice for anyone visiting the Guggenheim. I felt the room with the Guggenheim view was worth the extra money. We also had an excellent dinner in the hotel because it was raining heavily one evening. We really enjoyed our stay in the hotel, would recommend it to others, and will return if we visit Bilbao again.

Fred Van Arkel
Posted: Sun, Mar 01 2009
Prachtig hotel, op een fantastische locatie. Dichtbij alle zaken die je tijdens een stedentrip wilt bezoeken moderne winkelstraten, musea en de oude stad. Alles is op loopafstand te bereiken. Ook het hotel is modern en trendy, met gezellige ruimtes om te vertoeven. De prijzen zijn excl. VAT. In Spanje is het niet duidelijk of de genoemde prijzen incl. of excl. VAT zijn. Beide prijzen worden, ook voor particulieren gebruikt. Tegen meerprijs is er een goed verzorgd ontbijt met een ruim voldoende aanbod in diverse soorten brood en beleg. Ook veel variatie in zuivelproducten en vers fruit. Het personeel is behulpzaam en zeer vriendelijk, en aanspreekbaar in het Engels. Er is een eigen parkeergarage, die +/- 18,00 euro per 24 uur kost. Wij komen er zeker terug bij een bezoek aan Bilbao.

PP
Posted: Sat, Sep 27 2008
The underground car park was difficult to maneuver the car in and in that regard was disappointing but it worked. it felt like the car park was made to it in the space available. We enjoyed the stay and the staff were excellent and promptly attended to any request. There seemed to be a disconnect between the design of the hotel which was excellent and felt good compared with the practicality of how it worked. For example half of the 12 volt hallway lights on our floor were blown and you could see the black flash marks on the walls where the transformers had burn out and i concluded that they hadn't bothered to replace some of the transformers or bulbs because they had given up trying We had booked well in advance and wanted a double bed on a no smoking floor and ended-up on a smoking floor with twin beds. It didn't matter and i would recommend the hotel and stay there again but there was a disconnect. I concluded this must be how things happen in Spain. We were two couples traveling together and the other couples experience was the same as ours.

FF
Posted: Tue, Sep 16 2008
La bella facciata multicolore e, soprattutto, la posizione ci avevano fatto optare per questo 4 stelle. A dire la verit? anche la "terrazza" per gli aperitivi, o, almeno cos? ci era parsa in foto, aveva concorso alla nostra scelta. Effettivamente i servizi e l'interno dell'albergo erano all'altezza delle nostre attese, la colazione a buffet altrettanto. Peccato esserci giocati male le nostre fiches all'arrivo, quando ci hanno chiesto se volevamo una matrimoniale fumatori o no. Dato che quella "no" prevedeva lettini separati ci siamo detti, fumiamo. In realt? si trattava di una lussuosa e ben pulita gabbia per criceti, dove si transitava uno per volta, quanto alla "terrazza", era piuttosto un piccolo, per quanto gradevole, spiazzo davanti all'albergo, sul marciapiede. In conclusione, accertatevi delle dimensioni delle vostre camere, per il resto tranquilli. L'hotel, infatti, ? silenzioso, posto in una posizione eccellente (sul lungo fiume davanti al ponte Zubizuri, a 200 mt. dal trenino per il casco vejo, a pochi minuti a piedi dal Guggheneim) e relativamente economico. Gli aperitivi, se volete, fateveli altrove. Basta entrare in uno qualsiasi dei bar delle siete calles.. Comunque ci torneremmo.