Petit Palace Arana Bilbao - Bilbao, Spain 

"Excellent location & clean"
Posted: Mon, Nov 23 2009
Found the Petit Palace to be clean with very friendly & helpful staff. One of the few hotels with a free safe facility in the room. The rooms are very modern, comfortable & clean - 3 minor points - 1. Lack of storage drawers; 2.The door to the bathroom is glass and see-through so the bathroom isn't very private!! and 3. the breakfast israther expensive at 11E per person (we strolled out to the Cafe Bopulevard about 50 metres from the hotel and had excellent morning tapas with tea/coffee for about 8-9E for the both of us and had the buzz of a local cafe-bar!!). The location is excellent, right by the river on the very edge of the "Old Town", next to the theatre and just a walk across the river to the new town and Gran Via. A pleasant stroll along the river bank gets you to the Guggenheim in about 15-20 minutes. Just to add - the stay in Bilbao was most unexpected as I'd heard and read of this industrial river town being polluted and grimy but was hugely surprised - apparently over the last few years massive amounts of money hve been spent cleaning it all up, and it shows. The old town is still very much like a local town where very little English is spoken and the locals go about their daily lives - full of character and loads of tiny bars serving great tapas. the new town is clean and has lots of bars and shopping. The metro is fantastic - not huge but is new and very clean & efficient and cheap!!!

JL
Posted: Fri, Jun 19 2009
Excellent accueil pour un bon hotel, je recommande !

JD
Posted: Sat, May 09 2009
Stayed in Bilbao for 2 nights hotel is well located between edge of old town and commerical area and walking distance to Guggenheim (15 mins).

AO
Posted: Wed, Oct 22 2008
Excellent!

CM
Posted: Sat, Sep 13 2008
The website says this hotel has private parking but when we got there in fact you have to use a public car park a couple of hundred metres away which is 15 euros a day. Also the website says there is a pc in each room. In fact there was no pc in our room. There was one in the lobby but there was a queue of people waiting to use it. Our room was small and cramped and the hydromassage shower didn't work properly. We arrived at 5.30 in the afternoon and were told by a surly employee that our room wasn't ready and we would have to wait another half an hour. In fact we had an appointment and couldn't wait which meant having to go out without having chance to freshen up. The same employee was very cold and unfriendly when we returned. When we spoke Spanish (our Spanish is reasonable as we lived in Spain for a while) she spoke English back and only spoke to us once she had answered the phone even though she had seen us waiting to speak with her. We did not feel welcome at all and were very disappointed in the hotel after our great stay in the same chain in Madrid. I would not stay there again.