Silken St. Gervasi - Barcelona, Spain 

Disappointment
Posted: Tue, Feb 12 2008
Beautiful and clean hotel with friendly staff but for the price, we were quite disappointed. When we checked in, the TV didn't work. Who goes to Barcelona to watch TV, you'll say ? True, but for the price, we wanted to sample some Spanish shows. The staff was really nice and offered to change our room, but they put us in a smoking room that stunk (room 107) and it was situated right beside the cleaning ladies' closet so at 6 in the morning, we started hearing doors opening and closing and rampaging around. Plus, that particular room gave onto some kind of alley where for some reason, people (or maybe workers) threw rocks in some kind of metal bin. We didn't sleep for the whole 3 nights we were there. If our reservation hadn't been prepaid, we would have changed hotels. Furthermore, if this had happen right in downtown Barcelona, I could have understood it, but since that hotel is a bit out of the way, the inconveniences were not worth it at all. True, it is really simple to go to Plaza Cataluyana with the metro, but it doesn't change the fact that the hotel is located a bit far out. For us, it wasn't worth it. Gracia is a very nice neighborhood to visit though.

AC
Posted: Fri, Jan 25 2008
Lovely area, not far from city and nice quiet area. Across the road from supermarket. Although down small backstreet less than 100m from subway station. Staff friendly, no complaints!

L'hotel è molto bello e...
Posted: Sun, Jan 13 2008
My husband and I booked a package for Thanksgiving weekend through an airline vacation site for Barcelona ,Spain including 4 nights at the Silken St. Gervasi. We selected this hotel after reading positive comments on this site, especially regarding proximity of metro station. Upon arrival at 8 am, the hotel found no record of our reservation, nor could I produce our voucher. We enjoyed a lovely buffet breakfast at the hotel, while Marie and Laura at the front desk worked to resolve the problem. Laura kept saying, "Don't worry, we'll take care of it. We'll make sure that you have a room. " They were finally able to contact the booking agency. Since the Silken was fully booked for one of the night, the booking agency sent us to a very nice hotel in a different location, where we could stay the full 4 nights. We could have been stranded with no hotel,no voucher, and no contact, but Marie and Laura spent a lot of time setting things right , even though the problem was not of their doing. They made our wait as pleasant and worry-free as possible, even calling a taxi for us and insisting we not pay for breakfast. We could not thank them enough and hope to return in the future to stay at this hotel, where we know we will be well taken care of.

Es un hotel muy bonito...
Posted: Fri, Jan 04 2008
My husband and I booked a package for Thanksgiving weekend through an airline vacation site for Barcelona ,Spain including 4 nights at the Silken St. Gervasi. We selected this hotel after reading positive comments on this site, especially regarding proximity of metro station. Upon arrival at 8 am, the hotel found no record of our reservation, nor could I produce our voucher. We enjoyed a lovely buffet breakfast at the hotel, while Marie and Laura at the front desk worked to resolve the problem. Laura kept saying, "Don't worry, we'll take care of it. We'll make sure that you have a room. " They were finally able to contact the booking agency. Since the Silken was fully booked for one of the night, the booking agency sent us to a very nice hotel in a different location, where we could stay the full 4 nights. We could have been stranded with no hotel,no voucher, and no contact, but Marie and Laura spent a lot of time setting things right , even though the problem was not of their doing. They made our wait as pleasant and worry-free as possible, even calling a taxi for us and insisting we not pay for breakfast. We could not thank them enough and hope to return in the future to stay at this hotel, where we know we will be well taken care of.