Silken St. Gervasi - Barcelona, Spain     

My husband and I booked a package for Thanksgiving weekend through an airline vacation site for Barcelona ,Spain including 4 nights at the Silken St. Gervasi. We selected this hotel after reading positive comments on this site, especially regarding proximity of metro station. Upon arrival at 8 am, the hotel found no record of our reservation, nor could I produce our voucher. We enjoyed a lovely buffet breakfast at the hotel, while Marie and Laura at the front desk worked to resolve the problem. Laura kept saying, "Don't worry, we'll take care of it. We'll make sure that you have a room. " They were finally able to contact the booking agency. Since the Silken was fully booked for one of the night, the booking agency sent us to a very nice hotel in a different location, where we could stay the full 4 nights. We could have been stranded with no hotel,no voucher, and no contact, but Marie and Laura spent a lot of time setting things right , even though the problem was not of their doing. They made our wait as pleasant and worry-free as possible, even calling a taxi for us and insisting we not pay for breakfast. We could not thank them enough and hope to return in the future to stay at this hotel, where we know we will be well taken care of.

My husband and I booked a package for Thanksgiving weekend through an airline vacation site for Barcelona ,Spain including 4 nights at the Silken St. Gervasi. We selected this hotel after reading positive comments on this site, especially regarding proximity of metro station. Upon arrival at 8 am, the hotel found no record of our reservation, nor could I produce our voucher. We enjoyed a lovely buffet breakfast at the hotel, while Marie and Laura at the front desk worked to resolve the problem. Laura kept saying, "Don't worry, we'll take care of it. We'll make sure that you have a room. " They were finally able to contact the booking agency. Since the Silken was fully booked for one of the night, the booking agency sent us to a very nice hotel in a different location, where we could stay the full 4 nights. We could have been stranded with no hotel,no voucher, and no contact, but Marie and Laura spent a lot of time setting things right , even though the problem was not of their doing. They made our wait as pleasant and worry-free as possible, even calling a taxi for us and insisting we not pay for breakfast. We could not thank them enough and hope to return in the future to stay at this hotel, where we know we will be well taken care of.