Westport Woods Hotel & Spa - Westport, Ireland 

We went to Westport woods hotel for 3 nights B&B. On arrival the lobby looked very modern but unfortunately our room wasn't. We got one of the oldest family rooms down a long dark, dank corridor. Why we were so far away remains a mystery as we had a lot of luggage and a baby in a buggy! On our way to the room we kept passing very modern rooms- so when we got to ours I was disappointed, but it was clean so I didn't complain. Our main reason for choosing to go there was the Kids Club, so my husband and I would get a break also - this was not the case and from my children's point of view very disappointing. Due to the credit crunch there were very few families staying in the hotel and therefore the club was very poorly attended. The staff were lovely but clearly inexperienced. My children aged 9 and 5 were allowed to come and go from the club as they pleased. My husband and I couldn't believe this and we asked the staff to ring us if they wanted to leave as it is dangerous to roam around a hotel on your own! The girl took our number but had to use her own mobile to ring us as there was none in the kids club room. The following night a new go kids worker was on duty and when asked what was tonights dvd he told us the same as last night!! In the Bench cafe we had a nice meal on our first night but the service on Monday was woeful - we ordered drinks and then had to go looking for them, likewise with the food. The breakfast were fine-nothing exciting. No fresh fruit or croissants though. Service wasn't good either - we had to ask for coffee twice, and when we went to get our food there was no bread or cereal bowls. The staff would have needed to keep on top of this. Overall the leisure centre was very good, but lacked a lifeguard in the pool area on one the evenings that we were in the pool. Westport house (behind the hotel) was a great place to visit and well worth the ?60approx. Our girls enjoyed their day there better then the 3 in the hotel.

I stayed at this hotel in June of this year. My partner and I arrived at about 3pm on the Friday. When we went to check in, there were already 3 other couples sitting waiting to have rooms allocated, they had already checked in. When we checked in, we were told they had to see if the rooms were ready, so we waited with everyone else for about 15 minutes. Finally, off we went, down a long corridor on the way to our room... all the way down this corridor the room doors were open and we could see lovely, newly refurbished, modern rooms. I thought great, the rooms look good. But when we eventually got to our room, it was awful! It was a like a throwback to the 1960's..really old furniture, really old decor... After a few minutes deliberation with my partner, I decided to go up to reception to tell them i was disappointed with the room...Again I made my way back up the long corridor past all the lovely new rooms... After telling reception of my disappointment, and pointing out there were new rooms free, we were moved to the top floor to an even newer nicer room. I simply cannot understand why a hotel would put customers in their old rooms when the new rooms are free? Surely they want to promote the newer rooms of the hotel?? But it seems not to be the case. The food - dont even go there, it was completely appauling - burnt, old chicken wings, withery salad leaves, dried leathery chicken with some sort of a sauce that had split, and a very unrecognisable desert . I did not complain about this as I had already had about the room, I am just chalking this one up to a very bad experience. I will never return to this hotel.