Ambassadors Hotel - London, United Kingdom 

I travel an average of 2 weeks a month, and this is without doubt the worst hotel I have ever been in. The whole experience with this Hotel was an absolute nightmare. We stayed for 4 days in this hotel, the rooms were smaller than a prison cell. Our door wouldn't open and was not fixed during our stay. Every time we wanted to get into our room, we had to be scorted by someone in reception with a masterkey. the Hotel was fully booked and we didn't get an alternative room. We complained to general management, but obtained no response at all

Had decided at very short notice (ie at 5pm that day!) to stay on London following a corporate event and a friend had recommended the hotel. Rate was good - GBP63 so booked the hotel. Got there at 11.30 and the reception desk was smily and helpful. Life was a bit 'bouncy' and small but it worked and was not groaning. Room was really clean and tidy: little small but I literally needed somewhere to sleep and then to shower in the morning. Bed was clean and comfortable and there were tea and coffee making facilities. Room was on the road side so was noisy when a fire engine came for somewhere nearby - but hardly the hotel's fault. Shower worked fine and there were fresh toiletries and nice clean towels and facecloth. A small thing which I liked - tissues in the bedroom and the bathroom. Small table which I sat at to blow dry hair and TV worked fine. I did not have breakfast but the room looked lively. The hotel also has a bar: I did not partake but again looks nice. Overall I was happy - I got what I paid for in London and I'll certainly go there again.