SCPosted: Thu, Aug 07 2008Value:
3.2We chose this hotel due to higher ranking on Venere. We stayed 4 nights, after a business trip. Lovely breakfast, well worth the $20 USD. Best location, welcoming check-in, a nice room for the first 3 nights. Last night, the plumbing ran loudly all night. No sleep...
I have rated the "Quality of Service/Services and Facilities offered" = Poor = 0. This is due to the taxi service the hotel calls for its guests. If you are a single woman/two women traveling together - beware! Although very fast to arrive, we encountered 3 taxi drivers (out of 4) who were rude and verbally abusive. I have travelled without incident to England, France, Germany, Italy, The Netherlands, Australia, New Zealand and the U.S. This is the most disturbing anti-tourism discrimination I have ever encountered. One night, my employer was ill, and we ordered a taxi to go to dinner. The driver yelled at us that people walk in Denmark and we should not have ordered a taxi(ie: he was not going to make a lot of money out of us). I apologized and said that we had just arrived, we did not realize the distance, and the next time we would walk. He shouted, "I should hope so!" and I then said, "There is no need to be rude."
I asked to speak to a manager at the hotel, and was advised that there was no manager. I asked that the hotel send a written complaint to their taxi service and the office employee I spoke with advised that there is nothing that they can do. No apology, no follow-up. Nothing.
The final insults came from the drivers to the airport. My employer left the day before me. On each ride, the behavior was inexcusable! We only had trouble with the drivers called directly from the hotel. The vendors a hotel recommends to its guests reflects on the quality of the hotel. I cannot in good conscience recommend the Hotel Copenhagen Strand.