Amadeus - Rome, Italy 

My wife and I arrived at 2200hrs after a 2 and a half hour flight from Newcastle so were looking forward to a good nights sleep. Check in went without fault even though the receptionist could not speak a word of english. We were given the key to what can only be described as a broom closet, to add insult to injury it had twin beds not a double which was asked for. After 30 mins of sign language and 2 phonecalls to an english speaker, a woman arrived with double bed sheets, pushed the 2 beds together an hey presto there was our double bed for the next 3 nights. Breakfast was pointless and should be avoided if possible, fresh orange juice is diluted etc. The hotel has soundproof doors but not soundproof windows so if you are a light sleeper take ear plugs. For the equivalent of £120.00 per night this was money wasted, other rooms maybe fantastic but room 204 should be avoided like the plague.