Earls Court Garden - London, United Kingdom 

Earls Ct Garden hotel needs to be condemned! Firstly we were only staying there out of desperation, as there was a glitch in our original accommodation. We were booked there for 10 nights, and we made sure to ask if there was a cancellation policy - the person on the phone said there was a 48 hour policy. When we arrived, we immediately went about trying to find somewhere else to stay, and we did, and so cut our down to 4 nights. When we tried to tell the concierge this, he told us that we can't - we disputed this, and pointed out that the chap on the phone said we could we were told "Oh that guy is stupid, and it was his first day". Eventually after a lot of back and forward, we got some of our money back - not all. This place was unsanitary with shonky beds, joinery and finishes. There is no tea/coffee facilities other than a kettle, and there were cockroaches. The bathroom/showers were disgusting... Luckily we were staying in hotels while we waited for our flat to become available - I feel sorry for people who stayed there on their trip to London for a holiday!