Vier Jahreszeiten Kempinski Munchen - Munich, Germany 

Comfortable Room But Many Flaws
Posted: Tue, Apr 03 2007
We travel constantly because of my husband's job and our hosts in Munich picked this hotel. We liked the location, our room was comfortable and the breakfast was fine but there were several very irritating lapses: they did not give us the messages/packages/faxes left for us at reception even though we asked for them several times when we checked in as we knew they would be waiting. So this meant we needed to check internet because we needed to check work things which we would have known about had the messages at reception been passed on to us. First we found that the internet in the room didn't work and then it turned out they only had one one computer in the business center. I pressed them to let me use one of their computers in the lobby but that didn't seem to have printer access so it took me an hour of waiting before I could print anything out. An hour into working at the business center, they appeared with one of the faxes that had been sent to us and then 20 minutes later appeared with an envelope with documents that we needed. All of these had been left the day before so it took them over 12 hours to give us these urgent messages. Final complaints: really stingy with the shower gel. One of my pet peeves is places that give you one small tube of it when you are in a double room. Nor had the concierge heard of the museum I wanted to go to even though it was a 5-minute walk away. I got him to check the web and he found it was closed but I was surprised he had never heard of it. In short, I would stay here again but would not expect good service or internet access. And for the prices they charge, one should be able to have both.