RLPosted: Sun, Jun 21 2009Value:
1.7Would not stay here again. Although the staff were fine, friendly and rooms were adequate, when I got home I found out I had an additional 300 Euros taken out of my account! After questionning it with the Hotel, they said it was for the price of new bedsheets, profesional carpet cleaning and the price of closing the room for a night.
During my stay, half a glass of wine was accidentaly spilled off the bedside table, the dark carpet showed no sign of stainage and yes the bedsheets did get splashed as a result. It was an unfortunate accident fairly common to Hotels.
The dingy carpet had no signs of anything being spilled on it, otherwise I would have gone to the shops and purchased cleaning products myself. Besides, all hotels have or should have quality cleaning products anyway and should be more than equiped to deal with half a glass of spilt wine.
At no point was I asked to pay anything on check out, the amount was just taken out of my account without warning or my agreement.
When asked for reciepts or invoices, none was offered and I was threatened/bullied with legal action from thier lawers.
I have informed my bank.
My warning, never stay here, they are extortionists and I advise venere to remove them from thier list.