Nice Friendly Hotel Staff, Wonderful BreakfastPosted: Sun, Apr 06 2008Location:
5Rooms:
3.5Service:
3.2Value:
5I stayed at the Hotel Kaiser Am Wiener Platz during February Carnival time 01.02.2008 until 05.02.2008.
Upon arrival I was checked in by the owner in a friendly manner, his wife was also there, both spoke very good English. I was shown the room, and also where breakfast was served (from 0600).
The room was comfortable, warm and well maintained. The chambermaids were very helpful and discrete and efficient. Nothing was too much trouble.
The hotel is well placed just 100 metres from Wiener Platz U-Bahn on the number 18 U-Bahn line, which takes you right into the centre of Cologne. There are shops nearby, Woolworths, Burger King, kiosks and a bank is right next door with a ATM, very handy.
The hotel is locked at night, the night porter is always at hand. On one occasion, the older short night porter on duty however, did not understand English and refused to let me in, however after some convincing, I was allowed in, I proved to him I was a guest. He needs perhaps a little tuition in English and also on customer service. This did annoy me a little as I had been staying in the hotel for 3 days and I was a little tired and the last thing I wanted was a discussion outside the hotel door at 0600 in the morning.
Breakfast was amazing, I made breakfast just once, there was everything you needed, continental breakfast even Sushi, I assume aimed at Japanese guests.
The decor inside the hotel was very "typical" and reminded my of an Austrian Tyrol style cabin, wooden interior very cosy and smart.
I arranged with the owners wife to stay a few hours after midday on check out day as my flight left at 19.25 that night, that was no problem for them.
All in all, a nice friendly family run hotel. Nice base for a relaxing stay in Cologne.