InterCityHotel Frankfurt Airport - Frankfurt/Main, Germany     

Used the hotel for an overnight before a flight home. Definitely don't think it qualifies as a 4 star property as I have seen advertised. It would be more accurate to describe it as a basic accommodation and it's appeal is the convenience of it's location to the airport. The room was ok overall however we did end up moving from our first room as it did not have any air conditioning, which was something that was sorely needed as it was quite hot in the region at the time of our stay. Was charged extra for the second room because of it's a/c but do think that all the rooms should automatically have this feature included in the rate. The restaurant was ok and they did offer a fairly good dinner and breakfast buffet. The room kind of reminded me of a large cafeteria though, so definitely short on atmosphere. Also think the airport shuttle should be included in the rate as well.

I checked into the InterCityHotel Frankfurt Airport at 23.00 on 8th of may to spend one night and leave early the next day. I checked out at 7 in the morning and asked the person at the reception to leave keep the room key for me in case i decide to return. I came to the airport to meet my mother whose flight into Frankfurt was scheduled at 8 a.m. However, I found out that her plane came in 1 hour earlier and my mother went to the hotel to meet me there. I found out later that when my mother was trying to ask the hotel personnel at the reception to look for me they gave her the hardest time, screamed at her and threatened to kick her out of the hotel (one of the managers on duty started calling for police and started swearing at her in German). They did not even allow her to stay at the reception and wait for my return to the hotel. As I saw my mother several minutes later I was shocked to hear about the whole story. I called the hotel and asked the manager on duty for explanation - I was even more shocked when i heard the same person screaming at my mother scream at me and give me the hardest time as well. Unfortunately, I did not find the names of the people who were on duty at the reception on 9th of may (it was a man (manager) and a woman). So, as to my intentions to stay at the same hotel again - I made myself a promise never to stay InterCityHotel Frankfurt Airport.