Hotel Terminus - Dusseldorf, Germany 

It was everything we wished for and more .. excellent location for shopping and sight seeing, excellent breakfast better even than in many 5 star hotels, clean and comfortable rooms and bathrooms, friendly owner couple out to help you with anything you need. It was for us a home away from home. And free public transport facilities offered to all hotel guests throughout their stay, throughout duesseldorf, adds to the reason we would always choose Hotel Terminus again, for it makes moving around Duesseldorf very easy and easy on the pocket too.

I have stayed at the Terminus hotel many times before through the bookings made by my employer in Germany, and although the hotel was physically below average I had no major problems because the friendly approach of the workers compenstaed for all. However the last and probably the last time I was there the lady at the reception serviced me as if I had killed her brother (and she did this while I was paying her 600 sth Euros) and I will always cherish her crappy attitude. Having booked for four nights I was in fever and had to fly back home two days in advance and she made me pay for the two nights that I did not stay and derived pleasure from treating me as negative as possible. I believe she was the owner of the Hotel as I have seen her many times before in the mornings at the reception. I wished that she would be considerate enough to realize that I stayed at their hotel at least two weeks per year and take that into consideration when I was checking out as opposed to being rigid.